Conn3ct is a trusted communications partner that solves complex challenges in three areas: Contact Centres, Unified Communications and Network Services. It has been providing Genesys® contact centre solutions for nearly 20 years, supporting thousands of Genesys users in contact centre operations ranging from 10s to many thousands of users. Genesys® powers 25 billion of the world’s best customer experiences each year. Conn3ct’s expertise covers implementation, integration and ongoing management, for both on-premise and Genesys Cloud™ solutions. Our joint clients in the utilities sector include Northumbrian Water and Severn Trent. Work with Genesys and Conn3ct to experience communication as it should be: fluid, instinctive and profoundly empowering.

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Localz is the digital customer engagement platform that streamlines the day of service for customers, technicians and office staff. Working with your existing technology, Localz provides real-time tracking, notifications, two-way communication, and real-time feedback around appointments. Keeping customers informed increases first-time access and frees up your support centre from unnecessary calls. Providers such as Ovo Energy and Welsh Water work with Localz to boost customer experience and collect actionable feedback. Mix and match Localz out-of-the-box applications, or integrate our location and communications technology into your own solution. Enhance customer experience and drive operational savings on the way.

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Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.

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Verint is the customer engagement company.

We help organisations simplify and modernise customer engagement through our market-leading cloud and hybrid solutions. In fact, Verint has one of the broadest portfolios of customer engagement solutions available today. We leverage the latest in artificial intelligence and advanced analytics technology to help you unlock the potential of automation and intelligence to drive real business impact across your organisation.

Today, over 10,000 organisations in over 180 countries use Verint solutions to power more than 3 billion customer interactions per year. We are particularly proud of our strong track record in transforming the customer and workforce engagement strategies of utilities providers across the UK.

Drive deeper loyalty, enhance business performance and set your organisation head and shoulders above the competition - with Verint.

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Associate sponsor

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At Qognify we help organizations minimize the impact of security, safety and operational incidents. Our portfolio contains Physical Security and Enterprise Incident Management solutions to mitigate risks, increase security and optimize operations. As a trusted advisor, we serve thousands of customers worldwide in many different areas such as manufacturing, transportation authorities, retail chains, banks and other financial institutions, ports and airports, logistics service providers, schools and universities, correctional facilities, critical infrastructures and cities. In 2018, Qognify acquired OnSSI Group with its brands OnSSI and SeeTec, forming a leading global player in the physical security market. Headquartered in Pearl River, New York, Qognify operates major development hubs in Germany and Israel as well as sales and support offices around the globe.

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